Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Shipping to the US is free, and most orders arrive within 7–15 business days. You'll receive a tracking number by email as soon as your order ships.
What is your return policy?
We offer a 30-day money-back guarantee. Contact us within 30 days of delivery and we'll arrange a return and refund. Damaged or defective items are replaced or refunded in full — no return needed. See our Refund Policy for full details.
Where do your products ship from?
Our products ship from trusted partner fulfillment centers, mainly in Asia, directly to your door. Every order includes a tracking number, and most US orders arrive within 7–15 business days.
Can I track my order?
Yes. As soon as your order ships you will receive an email with a tracking number. Most US orders are delivered within 7–15 business days.
How can I contact support?
Email us any time at support@getbrezee.com. We reply within 24 hours, 7 days a week.